Business Policies

Privacy Policy

This Privacy Policy explains how Zolivar collects, uses, discloses, and protects your information when you use the Zolivar Business platform. Zolivar Business provides advert creation, placement, and analytics services for businesses.

1. Information We Collect

2. How We Use Your Information

• Provide Services: Deliver advert management and analytics services.
• Process Payments: Handle subscription billing and payments.
• Improve Services: Analyze usage patterns to enhance our platform.
• Communicate: Send important updates and support messages.
• Security: Detect and prevent fraudulent activities.

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: With payment processors and analytics services.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: With your explicit consent for business acquisitions.

4. Data Security

We implement appropriate security measures including SSL/TLS encryption for data transmission, limited access to user data, periodic security assessments, and encrypted database storage.

5. Your Rights

You have the right to access and update your personal information, request deletion of your account and data, export your data in a portable format, and opt out of marketing communications.

Cookie Policy

This Cookie Policy explains how Zolivar Business uses cookies and similar technologies.

1. Types of Cookies We Use

2. Cookie Duration

• Session Cookies: Expire when you close your browser.
• Persistent Cookies: Expire after 30 days unless renewed.
• Authentication Cookies: Expire after 7 days of inactivity.

3. Managing Cookies

You can control cookies through browser settings, our cookie banner, clearing stored cookies, or third-party tools that manage advertising cookies.

Terms of Service

By accessing and using Zolivar's business services, you agree to be bound by these Terms of Service.

1. Services Description

Zolivar provides business advert management services including advert creation, performance analytics, subscription management, and payment processing.

2. User Responsibilities

• Account Security: Maintain password confidentiality and account security.
• Content Compliance: Ensure adverts comply with applicable laws and our content guidelines.
• Payment Obligations: Provide valid payment information.
• Lawful Use: Use services only for lawful business purposes.

3. Intellectual Property

You retain ownership of your business content. Zolivar retains rights to our platform technology, service improvements, and brand assets including the Zolivar name, logos, and trademarks.

4. Limitation of Liability

Zolivar is not liable for third-party content, your advert content and business decisions, temporary service unavailability, or consequential and incidental damages.

5. Termination

Either party may terminate the agreement with 30 days written notice for subscription changes. Immediate termination applies for violation of terms. Data is retained for 90 days post-termination for export.

Business Plans & Pricing

Zolivar Business offers subscription plans that include advert placements and placement benefits.

1. Available Plans

2. Advert Placement Is A Flat Fee

Your subscription fee covers advert placement for as long as your plan is active. There is no monthly ad budget to run out of, no metered rate, and no overage charge. Impression, click and view counts in your dashboard are reporting only.

3. Upload Limits

Each plan includes a monthly allowance of banner and video adverts. Adverts are limited by the plan's quota, and additional adverts may require an upgraded plan or incur additional charges.

Advert Policy

This policy explains how adverts are created, placed, and delivered on Zolivar.

1. Advert Formats

2. Placements

• Pre-roll: Adverts shown before a video starts.
• Mid-roll: Adverts shown during a video (subject to availability).
• Post-roll: Adverts shown after a video ends (subject to availability).
• Home-page banners: Banner adverts shown on the Zolivar home page (Launch plan eligibility).

3. Scheduling & Rotation

Adverts are scheduled and rotated across eligible placements. Higher priority adverts receive more frequent rotation. The Growth plan receives higher campaign rotation eligibility than the Launch plan.

Advert Pricing

Zolivar uses a flat subscription fee for advert placement. Pricing is not based on impressions, clicks or views.

1. What You Pay

2. No Regional Or Industry Rates

Viewer region and industry no longer affect what you pay. Geographic and interest targeting is still available to aim an advert, but it changes who sees the advert, not the cost.

3. Historic "Ad Spend" Entries

Payments recorded before the flat-fee change may still appear in your payment history labelled "Ad Spend". Those entries are historical receipts; no new charges of that kind are created.

Advert Review & Approval

All adverts are subject to review before publishing to ensure compliance with platform policies and applicable law.

1. Review Process

• Adverts submitted for approval are reviewed by our team.
• The Launch plan includes standard review; the Growth plan includes priority review.
• Review may take up to a few business days depending on plan tier.
• Approved adverts are scheduled for rotation based on plan eligibility.

2. Rejection & Re-submission

Adverts that violate our content guidelines or applicable law will be rejected with a reason. You may edit and re-submit a rejected advert. Repeated violations may result in restrictions on your account.

3. Removal

We may remove any advert that violates policies after approval. Advertising credits used for removed adverts are not refunded.

Advert Content Guidelines

Adverts must comply with our community guidelines and the following additional rules.

1. Prohibited Advert Content

• Illegal goods or services, including weapons, drugs, and regulated substances.
• Misleading, deceptive, or false claims about products or services.
• Adult content, nudity, or sexually suggestive material.
• Hate speech, discrimination, or content targeting protected groups.
• Content that promotes violence, self-harm, or dangerous acts.
• Malware, phishing, or other harmful software links.

2. Accuracy

Adverts must accurately represent the advertised product or service. Exaggerated claims, fake testimonials, and bait-and-switch practices are prohibited.

3. Compliance

Advertisers are responsible for ensuring their adverts comply with all applicable laws and advertising regulations, including disclosure requirements where applicable.

Media Screening & Moderation

Every image and video uploaded through a Zolivar Business account — company logo, profile media, chat attachments and advert creative — is screened automatically before it can be published or served.

1. How Screening Works

• Images are scored by an on-device classifier against our explicit-content thresholds.
• Videos are sampled frame by frame, so a single explicit moment is enough to stop an upload.
• Media that is confidently explicit is never published. It is moved to a private quarantine location that only administrators can open.
• Media close to the threshold, and video that could not be analysed, is held for human review instead of being published.

2. Review, Restoration and Appeals

• An administrator can restore media that was blocked in error, or delete it immediately.
• Quarantined evidence is retained for a limited review window — one year by default — and is then deleted permanently and automatically.
• Your team is told the outcome in the business notification inbox and may appeal a decision once per item. Appeals are reviewed by a person.
• Accounts that repeatedly upload explicit material may be suspended under this policy.

Detection is probabilistic. If creative was blocked in error, appeal it from the notification and we will review it manually.

In-App Notifications

Service messages — advert review outcomes, moderation decisions, billing updates and platform announcements — are delivered inside the business dashboard instead of by email.

1. Delivery

• Notifications appear behind the bell icon in the business navigation bar, with an unread counter.
• Delivery is real-time while your team is online, and messages are stored when nobody is, so nothing is lost.
• Administrators can send announcements to all businesses or to a selected group; these use the same inbox.

2. Retention and Control

• Notifications are retained for one year and are then deleted automatically from our database.
• You can mark items as read, clear items already read, and open the related page from each notification.
• Notification content is never sold, rented, or shared with third parties.

Billing & Renewal

This policy explains how business subscriptions are billed and renewed.

1. Subscription Billing

• Subscription fees are billed in advance for the selected billing interval (monthly or yearly).
• Payments are processed securely through Stripe or PayPal.
• You may save cards to your account for faster checkout.
• Subscriptions auto-renew unless cancelled before the renewal date.

2. Ad Spend Overage

Overage charges are billed separately from the subscription fee and appear as "Ad Spend Overage" transactions in your payment history.

3. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and access to paid features continues until then.

Analytics & Reporting

Zolivar Business provides analytics to help you measure the performance of your adverts.

1. Available Metrics

• Impressions: The number of times your advert was displayed.
• Clicks: The number of clicks your advert received.
• Views: The number of video advert views.
• Spend: Your total advert spend, including budget and overage.
• Performance: Engagement and conversion metrics where available.

2. Accuracy

We work to keep analytics accurate, but metrics are provided on a best-effort basis and are subject to filtering of invalid activity. Advert metrics may not reflect filtered invalid traffic.

Prohibited Businesses

The following business categories are not eligible to advertise on Zolivar:

• Illegal or regulated substances, including drugs and weapons.
• Adult content and escort services.
• Counterfeit goods or infringing content.
• Get-rich-quick schemes, pyramid schemes, and financial scams.
• Malware, hacking tools, and other harmful services.
• Any business that violates applicable law or our community guidelines.

Fraud & Invalid Activity

Zolivar prohibits fraudulent advertising activity and filters invalid traffic.

1. Prohibited Activity

• Generating fake ad impressions, clicks, or conversions through automated means.
• Clicking your own adverts or incentivizing others to click.
• Placing adverts that auto-refresh to inflate impressions.
• Using deceptive creatives to obtain accidental clicks.

2. Consequences

3. Invalid Activity Filtering

We filter invalid impressions, clicks, and views from reporting and billing. Filtered activity is not counted toward your spend or your ad budget.

Refund Policy

Refunds for business subscription and advertising charges are handled as follows.

1. Subscription Refunds

• Subscription refunds are subject to the same 24-hour window and calculations as the platform refund policy: a minimum refund of 20% of the original amount, minus a 10% processing fee.
• All subscription refunds require admin review and approval.

2. Advert & Overage Charges

3. Requesting a Refund

To request a refund, contact support through the business dashboard or the contact page. Include your plan, billing period, and the reason for the request.

Account Security

We take the security of your business account seriously.

1. Protecting Your Account

• Use a strong, unique password and enable additional verification where available.
• Never share your credentials or verification codes.
• Keep your company contact details and payment information up to date.
• Monitor your payment history and analytics for unusual activity.

2. Reporting Security Issues

If you suspect unauthorized access to your business account, contact support immediately. We may temporarily restrict account activity while we investigate.

Termination

We reserve the right to suspend or terminate business accounts that violate these policies.

1. Grounds for Termination

• Violation of these policies or our community guidelines.
• Fraudulent, deceptive, or illegal advertising activity.
• Repeated content guideline violations.
• Chargeback abuse or payment fraud.

2. Effect of Termination

Upon termination, access to the business platform ceases, adverts are removed, and any unused credits are forfeited. Data is retained for 90 days for export.

Dispute Resolution

1. Contact First

If you have a dispute related to billing, adverts, or the platform, contact us first. Many issues can be resolved through our support channels.

2. Admin Review

Refunds, billing adjustments, and policy actions are subject to admin review. Decisions are based on our policies, applicable law, and available evidence.

3. Governing Law

These policies are governed by applicable law in the jurisdiction where Zolivar operates. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for any disputes.

Changes to Policies

We may update these policies from time to time. Changes will be posted on this page with an updated date. Continued use of the business platform after changes are posted constitutes acceptance of the revised policies.