Platform Policies

Privacy Policy

Zolivar collects information needed to run the platform, protect users, improve creator tools, and process paid features. This policy explains what we collect, why we collect it, and how you can make choices about your data.

1. Information We Collect

2. How We Use Information

• Provide and maintain Zolivar features, accounts, uploads, subscriptions, memberships, tips, and payments.
• Personalize recommendations, improve safety tools, troubleshoot bugs, and prevent abuse.
• Communicate account notices, support responses, policy updates, and security alerts.
• Meet legal, tax, accounting, fraud prevention, and platform security obligations.

3. Sharing Information

We may share information with service providers that help operate Zolivar, including hosting, analytics, payment processing, customer support, security, and compliance vendors. We may also share information when required by law, to protect users, or as part of a business transfer. We do not sell your personal information.

4. Your Choices

• You can update profile details and channel settings from your account.
• You can contact Zolivar to request help with account access, deletion, or privacy questions.
• You can use browser settings to limit some cookies or local storage, though some features may stop working.

5. Data Security

Zolivar uses reasonable technical and organizational safeguards to protect user information, including encryption in transit (TLS) and secure storage. No online service can guarantee complete security, so users should keep account credentials private and report suspicious activity.

6. Children

Zolivar is not intended for children under 13. If we learn that a child provided personal information without appropriate consent, we will take reasonable steps to remove it.

Cookie Policy

Zolivar uses cookies and similar technologies to keep you signed in, remember your preferences, understand how the platform is used, and protect against fraud.

1. Types of Cookies We Use

2. Third-Party Cookies

We may use cookies from trusted partners including Stripe, PayPal, and analytics providers to process payments and analyze traffic.

3. Managing Cookies

Most browsers allow you to control cookies through their settings. You can block or delete cookies, but doing so may affect platform functionality, including the ability to stay signed in or complete purchases.

Terms of Service

By using Zolivar, you agree to follow these terms and all platform rules, including the community guidelines and copyright rules.

1. Accounts

• You are responsible for keeping your account information accurate and your password secure.
• You may not use another person's account or create accounts to evade enforcement.
• Zolivar may limit, suspend, or remove accounts that violate these terms or harm the service.
• You must be at least 13 years old to create an account.

2. User Content

You keep ownership of content you upload, but you grant Zolivar permission to host, process, display, distribute, promote, and otherwise use that content to provide the service. You must have the rights needed to upload and monetize your content.

3. Subscriptions, Payments, and Payouts

• Paid features, memberships, subscriptions, tips, and payouts may be subject to eligibility checks, payment processor rules, and tax requirements.
• Creators are responsible for the accuracy of payout details and any taxes that apply to their earnings.
• Zolivar may reverse, hold, or decline transactions connected to fraud, chargebacks, policy violations, or account risk.

4. Prohibited Conduct

• Do not upload illegal, harmful, abusive, deceptive, or infringing content.
• Do not interfere with Zolivar systems, scrape the service without permission, or attempt unauthorized access.
• Do not manipulate views, payments, subscriptions, comments, reports, or creator metrics.

5. Service Changes

Zolivar may add, remove, or change features, pricing, eligibility requirements, or policies. We may also update these terms, and continued use of the service after updates means you accept the revised terms.

6. Contact

Questions about these policies can be sent through the Zolivar contact page.

Community Guidelines

Zolivar is a platform for creators and viewers. To keep it safe and welcoming, everyone must follow these rules. Violations may result in content removal, channel strikes, or account termination.

1. Respectful Behavior

• Treat others with respect. Do not harass, threaten, or bully.
• Do not post hateful content based on race, ethnicity, religion, gender, sexual orientation, disability, or age.
• Do not encourage violence or harm against individuals or groups.

2. Content Standards

• Do not upload sexually explicit, violent, or gory content intended to shock.
• Do not post content promoting illegal activities, self-harm, or dangerous acts.
• Do not use misleading titles, thumbnails, or descriptions to trick viewers.
• Do not spam, post scams, or engage in deceptive practices.

3. Integrity

• Do not artificially inflate views, likes, comments, subscribers, or other metrics.
• Do not operate automated accounts or bots that violate these guidelines.
• Do not impersonate other individuals, channels, or organizations.

Copyright & DMCA Policy

Zolivar respects intellectual property rights and expects users to do the same. Uploading content you do not own or lack permission to use violates our policies and may result in content removal, copyright strikes, or account termination.

1. Copyright Strikes

• When a valid DMCA takedown notice is received, the infringing content is removed and a copyright strike is issued to the uploader.
• Accounts receiving multiple copyright strikes may be terminated.
• Strikes expire after 90 days, subject to review.

2. DMCA Takedown Notices

If you believe your copyrighted work has been uploaded without authorization, submit a DMCA notice including:

• Identification of the copyrighted work claimed to be infringed.
• Identification of the infringing material and its location on Zolivar.
• Your contact information, a statement of good faith belief, and a statement under penalty of perjury that the information is accurate.
• Your physical or electronic signature.

3. Counter-Notifications

If you believe content was removed by mistake or misidentification, you may submit a counter-notification. If a valid counter-notification is received, the content may be reinstated unless the copyright owner files a court action.

Fraud & Financial Integrity Policy

Zolivar takes fraud prevention seriously. Any attempt to deceive the platform, other users, or payment processors is strictly prohibited and will result in account suspension, forfeiture of earnings, and legal action where applicable.

1. Payment Fraud

• Using stolen, unauthorized, or fraudulent payment methods to purchase subscriptions, memberships, tips, or services is prohibited.
• Chargeback abuse — filing fraudulent chargebacks or payment disputes — will result in immediate account suspension and permanent ban from payment features.
• Accounts with fraudulent chargebacks may have their content removed and earnings withheld.

2. Creator & Payout Fraud

• Falsifying watch time, engagement, or view counts to generate fraudulent revenue is prohibited.
• Providing false payout information, identity documents, or tax details is prohibited.
• Operating multiple accounts to circumvent payout limits, referral rules, or monetization thresholds is prohibited.
• Revenue generated from fraudulent activity will be withheld and forfeited.

3. Advertiser Fraud

• Generating fake ad impressions, clicks, or conversions through automated means is prohibited.
• Clicking your own ads or incentivizing others to click ads is prohibited.
• Ad fraud may result in account termination, refund of advertising credits, and legal action.

4. Reporting Fraud

If you suspect fraudulent activity on Zolivar, report it through the contact page. Reports are investigated promptly, and account details may be shared with financial institutions or law enforcement when required.

Harassment & Cyberbullying Policy

Zolivar does not tolerate harassment, bullying, or targeted abuse. We take reports seriously and may remove content, issue strikes, or terminate accounts that engage in these behaviors.

1. Prohibited Conduct

• Targeted personal attacks, insults, or threats directed at an individual or group.
• Doxxing — publishing private or identifying information (address, phone number, financial details) without consent.
• Encouraging others to harass or attack a specific person or community.
• Revealing intimate or explicit content without the subject's consent (revenge porn).
• Repeated unwanted contact, stalking, or coordinated harassment campaigns.

2. On-Platform Tools

• Users can block channels, report comments and videos, and restrict who can interact with their content.
• Creators can moderate their comment sections and remove inappropriate replies.
• Serious or repeated harassment may lead to permanent account suspension.

Hate Speech Policy

Zolivar prohibits content that promotes or incites hatred, discrimination, or violence against individuals or groups based on protected characteristics.

1. Protected Characteristics

• Race, ethnicity, nationality, or immigration status.
• Religion or religious belief.
• Gender, gender identity, or gender expression.
• Sexual orientation or romantic orientation.
• Age, disability, or serious medical condition.
• Caste, social status, or veteran status.

2. Examples of Prohibited Hate Speech

• Claiming a protected group is inferior, inhuman, or deserving of harm.
• Calling for violence, exclusion, or segregation based on protected status.
• Using slurs, stereotypes, or dehumanizing language targeting protected groups.
• Denying or minimizing violent historical events targeting protected groups.
• Promoting hate groups, supremacist ideologies, or conspiracy theories that target protected groups.

Child Safety Policy

Zolivar has zero tolerance for content that endangers minors. Any content depicting child sexual abuse material (CSAM), exploitation, or inappropriate conduct with minors is strictly prohibited and will be reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.

1. Prohibited Content Involving Minors

• Any sexually suggestive, exploitative, or abusive content featuring minors.
• Content that sexualizes minors, including comments, animations, or fictional depictions.
• Grooming behavior — building trust with a minor for sexual exploitation.
• Sextortion, coercing minors into explicit acts, or threatening to share private content.

2. Age Requirements

• Users must be at least 13 years old to create an account.
• Users under 18 may have additional restrictions on certain features, including livestreaming and monetization.
• Creators must follow applicable laws when featuring minors in their content, including obtaining parental consent where required.

3. Reporting

If you encounter content that appears to involve child exploitation, report it immediately using the in-app report feature or contact Zolivar support. Do not share, comment on, or engage with the content.

Spam & Deceptive Practices Policy

Zolivar prohibits spam, scams, and other deceptive practices that mislead users, manipulate platform systems, or distribute harmful content.

1. Prohibited Activities

• Posting repetitive, irrelevant, or unsolicited content in comments, descriptions, or messages.
• Using misleading titles, thumbnails, tags, or metadata to trick users into watching content (clickbait).
• Promoting fake services, get-rich-quick schemes, pyramid schemes, or other fraudulent offers.
• Distributing malware, phishing links, or other harmful software.
• Operating fake engagement services that sell views, subscribers, likes, or comments.
• Creating multiple accounts to evade bans, artificially promote content, or manipulate algorithms.

2. Comment & Interaction Spam

• Posting generic or automated comments to promote external links or services.
• Using deceptive replies to hijack conversations or redirect users to malicious sites.
• Posting the same comment across multiple unrelated videos.

Impersonation Policy

Impersonating another person, brand, or organization on Zolivar is prohibited. Accounts that mislead users by pretending to be someone else may be suspended or permanently removed.

1. What Constitutes Impersonation

• Using another person's name, image, likeness, or voice to create a misleading presence.
• Copying a channel's branding, avatar, banner, or content style to deceive users into believing it is the original.
• Creating fan accounts or parody accounts must be clearly labeled as such and must not mislead.

2. Reporting Impersonation

If you believe an account is impersonating you or your brand, you can file a report. Verified individuals and authorized representatives receive priority handling. Impersonation for the purpose of fraud, harassment, or deception will result in immediate account termination.

Subscriptions & Billing Policy

Zolivar offers paid subscription plans that unlock additional features. This policy explains how plans, billing, and renewals work.

1. Available Plans

2. Billing & Renewal

• Subscription fees are billed in advance for the selected billing period (monthly or yearly).
• Payments are processed securely through Stripe or PayPal using your card or PayPal account.
• You may save cards to your account for faster checkout; saved card details are tokenized and stored by our payment processors.
• Subscriptions may auto-renew. You can manage or cancel your subscription at any time through your account.

3. Plan Changes

You may upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing period, and you will be charged the rate for the new plan accordingly.

Channel Memberships

Creators may offer channel memberships that give viewers access to member-only content and perks. This policy explains how memberships work.

1. Membership Pricing

Creators set a monthly membership price for their channel. If a creator has not set a custom price, the default membership price is $4.99 per month. Yearly membership is billed as the monthly price multiplied by 12.

2. Revenue Share

When a viewer joins a channel membership, the gross membership amount is split between the creator and Zolivar. A platform fee of 10% applies to each membership payment, and the creator receives the remaining 90% of the gross amount.

3. Member-Only Benefits

• Members get access to member-only videos and content posted by the channel.
• Memberships are billed in advance and may be monthly or yearly.
• Members can cancel at any time; access to member-only content continues until the end of the paid period.

4. Creator Responsibilities

Creators must deliver the perks they promise and must not use memberships to distribute prohibited content. Membership revenue generated through fraudulent means will be withheld.

Tips Policy

Viewers may support creators by sending tips. This policy explains how tips work on Zolivar.

1. Sending Tips

• Tips are voluntary payments made by viewers to support a creator.
• Tips are processed securely through our payment providers using a card or PayPal.
• Tip amounts are chosen by the viewer and confirmed before payment.
• A receipt and tip history are available in your payment history.

2. Tip Processing

Tips are credited to the creator's available balance and are eligible for payout according to the Monetization & Payouts policy. Tips connected to fraud, chargebacks, or policy violations may be withheld or reversed.

Monetization & Payouts Policy

Creators can earn revenue on Zolivar from video views and channel memberships. This policy explains how earnings and payouts work.

1. Video Earnings

Eligible creators earn revenue based on views of their videos. A platform fee of 50% applies to gross video earnings, and the creator receives the remaining net amount.

2. Adverts And Creator Earnings

Adverts displayed around videos no longer generate creator revenue. Per-impression (CPM), per-click (CPC) and per-view (CPV) settlement was removed from the platform, so advert delivery does not appear in your earnings. Your income comes from views on your own uploads and from channel memberships you enable.

3. Payout Eligibility

• A minimum payout amount of $10.00 applies to all payout requests.
• Payouts are processed monthly, typically on the 28th day of the month.
• Available payout methods include bank transfer and Stripe payouts, subject to your region and eligibility.
• A payout processing fee may apply depending on the payout method selected.

4. Payout Review

Payout requests are subject to review to protect against fraud. Earnings connected to invalid activity, policy violations, or fraudulent engagement may be withheld or forfeited. Creators are responsible for any taxes on their earnings.

Advertising & Business Policy

Zolivar offers advertising services to businesses through the Zolivar Business platform. This policy explains how adverts are priced, reviewed, and delivered. Business users should also review the Zolivar Business Policies.

1. Advert Formats

2. Advert Pricing (Flat Plan Fee)

Viewer region and content category no longer affect what an advertiser pays. Targeting is still available to aim an advert, but it changes who sees the advert, not the cost. There is no metered rate and no overage charge.

3. Advert Review & Approval

• Adverts are reviewed by our team before publishing.
• Adverts must comply with our community guidelines and all applicable laws.
• Adverts that violate policies may be rejected or removed without a refund of advertising credits.
• Business plans pay a flat fee for placement; there is no ad budget to exhaust and no overage billing.

Media Screening & Moderation

Every image and video uploaded to Zolivar — long videos, shorts, live streams, thumbnails, profile pictures, profile backgrounds, business logos, advert creative and chat attachments — is screened automatically before it can be published.

1. How Screening Works

• Images are scored by an on-device classifier against our explicit-content thresholds.
• Videos are sampled frame by frame, so a single explicit moment is enough to stop an upload.
• Media that is confidently explicit is never published. It is moved to a private quarantine location that only administrators can open.
• Media close to the threshold, and video that could not be analysed, is held for human review instead of being published.

2. Review, Restoration and Appeals

• An administrator can restore media that was blocked in error, or delete it immediately. Restored content is republished and the case is closed.
• Quarantined evidence is retained for a limited review window — one year by default — and is then deleted permanently and automatically.
• Uploaders are told the outcome in the in-app notification inbox and may appeal a decision once per item. Appeals are reviewed by a person.
• Sexual content involving minors is removed and reported to the relevant authorities. See the Child Safety Policy.

Detection is probabilistic. We tune thresholds conservatively, but if your content was blocked in error, appeal it from the notification and we will review it manually.

In-App Notifications

Service messages — moderation decisions, upload approval outcomes, payment and payout updates, and platform announcements — are delivered inside the app instead of by email.

1. Delivery

• Notifications appear behind the bell icon in the navigation bar, with an unread counter.
• Delivery is real-time while you are online, and messages are stored for you when you are offline, so nothing is lost.
• Administrators can send announcements to every account or to a selected group; these use the same inbox.

2. Retention and Control

• Notifications are retained for one year and are then deleted automatically from our database.
• You can mark items as read, clear items you have already read, and open the related page directly from each notification.
• Notification content is never sold, rented, or shared with third parties.

Enforcement & Termination Policy

Zolivar enforces these policies through a graduated system of actions, ranging from content removal to permanent account termination.

1. Enforcement Actions

• Content removal: Individual videos, comments, or posts that violate policies are removed.
• Strikes: Policy violations may result in strikes against your account. Accumulating multiple strikes may lead to restrictions or termination.
• Feature restrictions: Accounts may lose access to certain features such as uploading, livestreaming, monetization, or commenting.
• Temporary suspension: Accounts may be temporarily suspended for repeated or serious violations.
• Permanent termination: Accounts are permanently terminated for severe violations, fraud, illegal content, or repeated policy violations after warnings.

2. Appeals

If you believe a policy action was taken in error, you may submit an appeal through the contact or support page. Appeals are reviewed by our team. False or abusive appeals may result in extended restrictions.

3. Reporting Violations

Users can report content, comments, or accounts that violate these policies using the in-app report feature. Reports are reviewed and actioned as appropriate. Reporter identity is kept confidential.

Account Security

We take the security of your account seriously. This policy describes how to protect your account and how we respond to security incidents.

1. Protecting Your Account

• Use a strong, unique password and keep it confidential.
• Never share your password or account credentials with anyone.
• Keep your recovery email up to date so you can regain access if needed.
• Sign out of shared devices after use.

2. Suspicious Activity

Zolivar monitors for suspicious activity, including unusual login patterns and unauthorized access. If we detect suspicious activity on your account, we may require additional verification or temporarily restrict access.

3. Reporting Security Issues

If you believe your account has been compromised or you discover a security vulnerability, contact us immediately. Never share account recovery codes or verification codes with anyone, including people claiming to be support staff.

Dispute Resolution

1. Contact First

If you have a dispute related to a transaction, a payment, content, or the platform, please contact us first. Many issues can be resolved through our support channels.

2. Payment Disputes & Chargebacks

If you believe a charge on your account is incorrect, contact our support team before filing a chargeback with your bank. Unfounded chargebacks may be treated as chargeback abuse under our Fraud & Financial Integrity Policy.

3. Governing Law

These policies are governed by applicable law in the jurisdiction where Zolivar operates. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for any disputes not resolved through our support channels.

Accessibility

Zolivar is committed to making the platform accessible to all users, including people with disabilities. We strive to follow accessibility best practices and support assistive technologies. If you encounter an accessibility barrier, contact us and we will work to address it.

Children's Privacy

The platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take steps to delete it. Users under 18 may have additional feature restrictions.

International Users

Zolivar is available to users in supported regions. If you access the platform from outside those regions, you do so at your own risk and are responsible for compliance with local laws. Payment processing, advertising rates, and available features may vary by region.

Refund Policy

• Refund requests must be submitted within 24 hours of the original payment.
• A minimum refund of 20% of the original amount is guaranteed for eligible payments.
• A 10% processing fee is deducted from all refunds.
• Refunds are processed to the original payment method and may take 5-10 business days.

Refund Configuration

To request a refund, visit the Refund Page or Payment History.

Changes to Policies

We may update these policies from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes are posted constitutes acceptance of the revised policies. We encourage you to review this page periodically.